Refund Policy

Nwadi LLC Refund Policy

At Nwadi Beauty, customer satisfaction is our top priority. While we are confident in the quality of our products, we understand that sometimes things don't go as planned. To ensure a smooth and transparent process, we have outlined our refund policy below:

Eligibility for Refunds

  1. Damaged or Defective Items

    • If your item arrives damaged or defective, please notify us within 7 days of delivery.
    • Request a refund on your account using the website or send an email to support@nwadibeauty.com with your order number, a detailed description of the issue, and clear photos of the damaged product and packaging. 

  2. Incorrect Items Received

    • If you receive an incorrect item, please contact us within 7 days of receiving your order. Include your order number and photos of the received item(s).

  3. Unused and Unopened Items

    • We accept returns for products that are unused, unopened, and in their original packaging within 14 days of delivery. Shipping fees are non-refundable, and the customer is responsible for return shipping costs.

Non-Refundable Items

For health and safety reasons, the following items are non-refundable:

  • Used, opened, or partially used products.
  • Items marked as "Final Sale" or purchased during special promotions or clearance sales.
  • Digital or gift card purchases.

How to Request a Refund

  1. Visit our website at www.nwadibeauty.com and navigate to the Contact Us page.
  2. Complete the refund request form, ensuring you provide:
    • Your order number.
    • A detailed reason for the refund request.
    • Any supporting documentation, such as photos of damaged or unopened products.
  3. Alternatively, you can email us directly at support@nwadibeauty.com with the subject line "Refund Request - Order #XXXXX."
  4. Our team will review your request and respond within 3-5 business days with further instructions.

Processing Time

  • Approved refunds will be processed within 7-10 business days after we receive the returned item(s). Refunds will be issued to the original payment method.

Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order.

Lost or Stolen Packages

Nwadi Beauty is not responsible for packages that are lost or stolen after delivery. For such incidents, we recommend contacting the shipping carrier directly.

Policy Updates

Nwadi LLC reserves the right to amend this refund policy at any time without prior notice. Please check this page periodically for updates.

If you have any questions or concerns, don’t hesitate to reach out to us at support@nwadibeauty.com.

Thank you for trusting Nwadi Beauty!